How Janitorial Software Can Boost Your Profits

Niche software for particular types of business is becoming increasingly popular. This software is specifically designed for the specific types of business, with Janitorial businesses now getting their own range of business solutions. Janitorial software as it is known is a great way to boost profits through greater efficiency, improved billing and better customer satisfaction.
Janitorial software has a few key features, including:

• Invoicing modules that allow customers to be billed for the janitorial services they use. Business studies have shown that companies that use software invoicing generally collect a much higher proportion of revenues compared to those billing on paper based systems. Many janitorial software packages will link to major accounts packages from Intuit or Sage.
• Customer and job details are a core component of service management software so most applications have these modules as standard. At the very least the software should record appointments and show route sheets for mobile workers. Mobile workers need to spend as much time away from the office. For these workers software that has web access is well worth considering.
• Customer satisfaction modules are valuable in collecting customer feedback and suggesting where improvements can be made. Word of mouth is still an important way of generating cleaning contracts, so customer satisfaction is key in this area.
• Employee management is essential in a service based business. As with invoicing, many janitorial software offerings will directly link to popular payroll packages. This makes it easier to manage workers’ salaries.
• Goal setting is common in some of the more advanced packages. Setting goals can help if you have SLA’s to adhere to, or they can be used if you want to reward your most productive employees.
• Since janitors use a lot of expensive equipment, another good feature to have is equipment tracking capabilities. These can provide basic inventory services, as well as help schedule the use of specialist equipment between different employees and sites.
• Modern technology has allowed service business software to link to online mapping providers. These can be of huge benefits to a mobile service business such as a janitorial service. Mapping allows routes to be optimized for each employee, meaning that more time is spent at the customer’s site rather than driving from site to site. Route sheets can therefore be optimized according to the most efficient use of your company’s resources. Mapping also allows employees to be tracked which is of great value if you have SLA’s and may need to get an employee to attend an incident in a specific amount of time.

Want to know more about Janitorial software applications? Here’s all you need to know about selecting and implementing Janitorial software.